Refund Policy
At ArtfulText, we strive to ensure customer satisfaction with our products and services. However, if you are not satisfied with your purchase, we offer refunds under the following conditions:
1. Eligibility for Refunds
To be eligible for a refund, you must contact us within 14 days of your purchase. The product must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse refunds if the item shows signs of misuse or damage.
2. Non-refundable Items
Several types of goods are exempt from being returned. These include:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials or flammable liquids or gases
- Gift cards or downloadable software products
- Items marked as “non-returnable” at the time of purchase
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will be applied to your original method of payment, within 7–10 business days.
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company or payment processor, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with details of the issue.
6. Shipping
To return your product, please mail it to: 123 Artful St, Creativity City, CC 12345, USA. You are responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will work with you to resolve the issue, either through a full refund or a replacement, depending on your preference and item availability.
8. Need Help?
If you have any questions or need further assistance regarding refunds or our policies, please do not hesitate to contact us.